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Customer Service

Customer Service


Payment Terms

You can settle the purchase price by way of invoice, cash in advance, cash on delivery (COD), bank collection, credit card or PayPal. The cost of shipping is included in all deliveries to the extent they can be identified in the ordering process.



Pricing and Delivery

All Prices incl. VAT, plus Shipping. Shipping costs and delivery times depends on choosen delivery method and payment method in shopping basket. They can be viewed in shopping basket before finalize order. We delivery with DHL and UPS to the submitted delivery address. Please make sure that someone can pick up the shipping.



Shipping Costs/Delivery Times


  • Germany Standard: 4,90 EUR
    Free delivery on orders over 50,00 EUR in Germany!

    By Cash in Advance delivery 1-2 working days after received transfer.
    By Direct Debit Authorization delivery in 3-4 working days after order confirmation.
    By Credit Card delivery in 1-2 working days after order confirmation.
    By Cash on Delivery delivery in 1-2 working days after order confirmation, costs plus 8,90 EUR


  • Germany Express: 12,00 EUR
    Delivery on next working day after order, if send before 2:00 p.m.
    Else delivery on next working day plus one day.


  • International: see overview below
    Delivery in 3-14 working days after order confirmation, depend on destination.


International Shipping Costs


  • Schwitzerland - 25,00 EUR

  • International 1 - 9,95 EUR
    Belgium, Czech Republic, Denmark, Luxembourg, Netherlands

  • International 2 - 13,00 EUR
    Austria, Finland, France, Italy, Poland, Romania, Scotland,
    Slovakia, Slovenia, Sweden, United Kingdom, Wales

  • International 3 - 15,00 EUR
    Bulgaria, Estonia, Latvia, Lithuania, Hungary

  • International 4 - 17,00 EUR
    Greece, Ireland, Northern Ireland, Portugal, Spain, Malta

  • International 5 - 48,00 EUR
    USA, Canada, Australia and all other countries.

  • UK Customers
    Please visit our Partner Home Colours to save delivery time and costs.

  • US Customers
    Please visit our Partner Waechtersbach USA to save delivery time and costs.