Customer Service

Payment Terms

You can settle the purchase price by way of invoice, cash in advance, cash on delivery (COD), bank collection, credit card or PayPal. The cost of shipping is included in all deliveries to the extent they can be identified in the ordering process.

Pricing and Delivery

All Prices incl. VAT, plus Shipping. Shipping costs and delivery times depends on choosen delivery method and payment method in shopping basket. They can be viewed in shopping basket before finalize order. We delivery with DHL and UPS to the submitted delivery address. Please make sure that someone can pick up the shipping.

Shipping Costs/Delivery Times

• Germany Standard: 4,90 EUR
  Free delivery on orders over 29,00 EUR in Germany!
  Small orders below 12,00 EUR cost 6,50 EUR delivery (including extra handling).
   

  Credit Card	Delivery in 1-2 working days
  PayPal	Delivery in 1-2 working days
  Invoice	Delivery in 1-2 working days, costs plus 1,50 EUR
  Cash on Delivery	Delivery in 1-2 working days, costs plus 8,90 EUR
  Direct Debit Authorization	Delivery in 2-3 working days
  Cash in Advance	Delivery in 3-4 working days

• Germany Express: 20,00 EUR
  Delivery on next working day after order, if send before 2:00 p.m.
  Else delivery on next working day plus one day.

• International: see overview below
  Delivery in 3-14 working days after order confirmation, depend on destination.

International Shipping Costs

• Switzerland - 25,00 EUR
   

• International 1  9,95 EUR
  Belgium, Czech Republic, Denmark, Luxembourg, Netherlands
   

• International 2 13,00 EUR
  Austria, Finland, France, Italy, Poland, Romania, Scotland,
  Slovakia, Slovenia, Sweden, United Kingdom, Wales
   

• International 3 15,00 EUR
  Bulgaria, Estonia, Latvia, Lithuania, Hungary
   

• International 4 17,00 EUR
  Greece, Ireland, Northern Ireland, Portugal, Spain, Malta
   

• International 5 60,00 EUR
  USA, Canada, Australia and all other countries.
  
  Please visit our Partner Waechtersbach USA to save delivery time and costs.
  http://www.waechtersbachusa.com